Session Disposition |
|---|
| Disposition |
ID |
Description |
| Null | 0 | No disposition was assigned. |
| Session Failure | 1 | The interaction ended because of a technical or processing failure. |
| Bounce | 2 | The person disengaged shortly after the interaction began without meaningful engagement. |
| Visit Abandon | 3 | The person abandoned the general interaction before completing an intended action. |
| Search Abandon | 4 | The person disengaged after performing or requesting a search. |
| Category Abandon | 5 | The person disengaged while exploring a product or service category. |
| Product Abandon | 6 | The person disengaged after considering a specific product or service. |
| Cart Abandon | 7 | The person selected items but did not proceed with the purchase. |
| Checkout Abandon | 8 | The person began checkout but did not complete the purchase. |
| Subscribe | 9 | The person completed a subscription or sign-up action. |
| Convert | 10 | The person completed the intended conversion or transaction. |
| Customer Service | 11 | The interaction involved customer service, assistance, or support. |
| Dead Air | 12 | The interaction contained no meaningful communication, activity, or response. |
| Wrong Number | 13 | The interaction reached an unintended person or destination. |
| Spam | 14 | The interaction was identified as unsolicited, irrelevant, or abusive. |
| Fulfillment Hold | 15 | Fulfillment was paused pending review, resolution, or further action. |