Session Disposition Codes

Outcome Codes

These values belong to SessionDispositionCode (SignalValueType 402) within ActionType Disposition (19). They are outcome categories, not ActionTypes, score codes, or numeric priorities.

Code	Name	Description
0	Null	No disposition was assigned.
1	Session Failure	The interaction ended because of a technical or processing failure.
2	Bounce	The person disengaged shortly after the interaction began without meaningful engagement.
3	Visit Abandon	The person abandoned the general interaction before completing an intended action.
4	Search Abandon	The person disengaged after performing or requesting a search.
5	Category Abandon	The person disengaged while exploring a product or service category.
6	Product Abandon	The person disengaged after considering a specific product or service.
7	Cart Abandon	The person selected items but did not proceed with the purchase.
8	Checkout Abandon	The person began checkout but did not complete the purchase.
9	Subscribe	The person completed a subscription or sign-up action.
10	Convert	The person completed the intended conversion or transaction.
11	Customer Service	The interaction involved customer service, assistance, or support.
12	Dead Air	The interaction contained no meaningful communication, activity, or response.
13	Wrong Number	The interaction reached an unintended person or destination.
14	Spam	The interaction was identified as unsolicited, irrelevant, or abusive.
15	Fulfillment Hold	Fulfillment was paused pending review, resolution, or further action.

For example, 10 is Convert, 7 is Cart Abandon, and 15 is Fulfillment Hold. An earlier code with a larger number does not outrank a later outcome.

Ordering and Repeated Outcomes

Follow the Disposition guide for session correlation, event timing, retries, and subsequent outcomes. Do not infer ordering from code values.